Help centre

No — you can check out as a guest. An account lets you see all your orders, invoices and returns in one place, save addresses and lists, and reorder quickly: /account You can track any order without an account at /track

Each product has its own minimum order, and it's sold in multiples of that amount. For example, if the minimum is 12 you can order 12, 24, 36 and so on. The minimum and pack pricing are shown on every product page, and your basket rounds quantities to the right multiple automatically.

Yes. On Quick Order you can paste a list of product codes (SKUs) and quantities, or upload a CSV or Excel (.xlsx) file, and add everything to your basket in one go. Quantities are rounded to pack sizes and checked against stock. Quick Order: /quick-order

Yes. Our price list shows every product with prices, pack sizes, minimum orders and stock. You can download it as a PDF or a spreadsheet (CSV), or download the order form, fill in the Quantity column and upload it on Quick Order. Price list: /price-list

Yes. Add the products to your basket, then send it to us as a quote request — no payment is needed at this stage. We'll come back with our prices, and you can accept the quote and pay online. Request a quote: /quote/request

The delivery options, prices and estimated dates are shown on the Delivery tab of each product page. Your exact options and prices are shown at checkout once you enter your postcode, as some areas can cost more or take longer. If an option is free over a certain order value, your basket shows how much more you need to add.

Orders paid before our daily cut-off time (UK time) on a dispatch day are sent the same working day. Orders paid after the cut-off go out on the next dispatch day. We don't dispatch on bank holidays, and couriers deliver Monday to Friday. The cut-off time and our dispatch days are shown on the Delivery tab of each product page.

Enter your order number and the email address you ordered with at /track — no account needed. Your order number is in your order confirmation email and on your invoice. If you have an account, you can also see all your orders after signing in: /account

Open your order page (the link is in your confirmation email, or find it at /track) and choose "Request a return". Pick the items and tell us why you're sending them back. We'll email you to confirm we've received your request, and again once we've looked at it. If it's approved, we'll refund you once the items are back with us. The return window is counted from the date you ordered. Each product page shows its own returns policy and return window on the Delivery tab. Some items can't be returned — if so, the product page says so.

Please request a return from your order page and choose "Arrived damaged" or "Faulty / not working" as the reason. If the online return window has closed, or the item can't be returned online, contact us and we'll help: /contact

We refund to the card or wallet you paid with and email you to confirm, with a credit note attached. The money should reach your account within 5–10 working days, depending on your bank.

Our price list explains exactly how VAT applies to our prices: /price-list Your basket and checkout show the total you'll pay, and your invoice shows the VAT breakdown.

Your invoice is attached to your order confirmation email as a PDF. You can also download it at any time from your order page using "Download invoice" — find your order at /track, or sign in to your account at /account

Yes. Every refund has its own numbered credit note. It's attached to your refund email and listed on your order page, so your accounts stay in step.

Yes. Set up a team account from your account page, then invite colleagues by email. Everyone gets their own login and shares the team's saved lists and delivery addresses. Team members can be an owner, a manager or a buyer — managers can invite buyers and see everyone's orders, while buyers see their own. Set up a team: /account/team

Yes. A team's owner can require approval for buyers' orders — for every order, or only above an amount they choose. When a buyer places an order that needs approval, we email the team's managers and hold the stock for 7 days. Once it's approved, the order can be paid from its order page. If it's not approved, or isn't paid in time, it's cancelled and the stock is released.

You pay securely by debit or credit card through Stripe, our payment provider. Apple Pay and Google Pay may also be offered at checkout, depending on your device. Your card details go straight to Stripe — we never see or store them.